Gather details ahead of arrival
Share the product name, packaging, cargo characteristics, documents and expected arrival. Ask the team to check the intended port and handover plan.
Separate clearance and delivery
Confirm whether the scope includes declaration support, inspection coordination, port pickup, temporary storage and delivery. Request cost boundaries and triggers for extra charges.
Plan the delivery window
Align vehicles, receiving appointments, unloading conditions and free time ahead of expected release. Update the plan when cargo or arrival details change.
Confirm acceptance, documents and delivery conditions by cargo, route and carrier.